IntouchCX: Redefining Customer Experience (CX) through their technology and their people. – Times of India



The company’s award-winning people-first culture empowers its employees to achieve exceptional results for the exciting global brands they partner with.
IntouchCX India knows that work-life balance and wellness are the cornerstones of a thriving workplace. This is why one of their guiding principles Wellness is more than a check box for us.operates a premier framework of its people wellness initiatives that cater to the evolving needs of its employees globally and at its campuses in India.
Figure 1

To celebrate the festival of Diwali, strengthen teamwork and foster new collaborations, and enjoy some laughs, local events were held at the IntouchCX campuses in Hyderabad and Bengaluru. Each team member was given sweet and savory snack boxes to enhance the local Diwali celebration with family and friends on campus and outside.
“We approach wellness from the beginning of the hiring process and throughout the employee lifecycle, recognizing that each role is unique and Everyone has different needs.” . “When our initiatives address the diversity of both our employees and the organization as a whole, we are committed to the ongoing evolution of people management and engagement, as well as learning, upskilling, mentoring, role modeling, and employee development. May prefer a customized approach. Development.”
IntouchCX currently employs over 25,000 people in 22 locations worldwide, with a culture of care at the core of our people strategy. Team members are given access to our global employee-led IntouchCX communities that advocate for diversity, mental health, wellness and campus experiences to support personal and professional growth and development.
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As part of IntouchCX’s commitment to fostering a diverse and inclusive workplace, it is home to a vibrant talent pool in India that fully embraces a supportive and accessible environment. The company nurtures its women leaders who are instrumental in shaping the vision and success of the organization at all levels.
A significant portion of IntouchCX’s workforce in India is built through employee referrals, reflecting the thriving workplace environment and the value placed on team member recommendations. Going beyond traditional hiring channels, the company also proudly collaborates with non-governmental organizations to empower underprivileged students, and provide them with opportunities to launch their best careers.
Global Chief Operating Officer Deshant Bhujwani said, “By truly focusing on the importance of diversity with our people, we build on the exceptional talent base we have here in India, and foster a collaborative working environment. By giving, we can add immense value to our clients.” At IntouchCX. “We partner with some of the world’s biggest and most exciting brands right here at our India campus, and being able to leverage our technology and innovation to deliver unparalleled customer experiences to them is a huge honor to be a part of. It’s an incredible opportunity.”
IntouchCX Careers is filled with success stories from around the world, including employees from all different backgrounds advancing their career journeys from agents to senior campus directors and vice presidents of operations. Consistent focus on career development and mentoring has resulted in IntouchCX winning multiple awards with global recognition including Forbes. Best employer for women And Best employer for diversity and three Stevie Awards in APAC for growth and innovation in business process outsourcing.
With its people strategy, IntouchCX gives back to the communities it supports by designing, building, and operating its facilities to positively impact the environment while minimizing negative impacts on the climate and natural environment. are This investment has resulted in their Hyderabad campus achieving LEED (Leadership in Energy and Environmental Design) Platinum certification.
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. We immerse ourselves in your world with curiosity, creativity and innovation to deliver exceptional results. For more than 20 years, we have been passionate about becoming leaders in a disruptive industry by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. . To know more about career opportunities in India and about us, visit intouchcx.com

Disclaimer: Content created by IntouchCX

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