From Digi Yatra to self check-in of baggage: How Bengaluru Airport is pioneering technology use for seamless travel – Times of India

From Digi Yatra to self check-in of baggage: How Bengaluru Airport is pioneering technology use for seamless travel - Times of India

Bengaluru AirportTerminal 2 has gained recognition locally and internationally, often being compared to Singapore’s Changi Airport. While such comparisons may sound ambitious, the terminal has excelled, particularly in the realm of technology. Digi Yatraa widely successful initiative that was implemented. Indian Airports.was first conceptualized and implemented by the technology team at Bangalore Airport.
A recent TOI report cited George PhantomChief Information Officer (CIO) at Bengaluru International Airport LimitedBIALSaying that the idea came from CEO Hari Marar. The airport conducted a pilot of DigiYatra in 2019, which allowed passengers to register and verify their biometrics at a kiosk, seamlessly passing through terminal entry points, security and boarding gates. The passage was made possible.
It was a challenge for George’s team to ensure an accurate match of a flyer’s biometrics with a database of 50,000 to 100,000 passengers entering in a 24-hour time frame. False positives were a major concern because of their potential risks. While false negatives were manageable as passengers could provide documents to the CISF to verify their identity, false positives were considered dangerous.
Read this also Terminal 2 of Bengaluru Airport is now among the ‘Most Beautiful Airports in the World’. Check out the amazing facts and photos.
The team focused on developing a highly accurate system while prioritizing data privacy. To address privacy concerns, the system was designed to delete all data every 24 hours. George said continuous audits are conducted to ensure that passenger data is not retained.
After refining the process for over a year, BIAL presented the system to the Ministry of Civil Aviation. The ministry appreciated the concept’s potential, especially the ability to register once and use it at multiple airports. George said that Digi Yatra Foundation CEO Suresh Kharak Bhavi was part of his team.
A pilot project is underway to use authenticated biometrics for self-check-in of baggage at airport kiosks. George foresees biometrics playing an important role in streamlining the process for various passengers, enhancing their experience.
He mentioned the ongoing government efforts to integrate passports with biometrics, aimed at facilitating seamless immigration for international travelers. The need to extract a physical passport may be reduced to stamping purposes only.
However, George acknowledged the challenge of convincing various stakeholders at the airport, including CISF, responsible for security, of the benefits of tech solutions. “Travel is a stressful event for everyone for a number of reasons, so we want to make it as smooth as possible,” he said.
Travelers often stress whether their luggage will reach its destination safely. George suggests using technology to track luggage on the correct plane before takeoff, giving passengers reassurance.
Efforts are underway to offer personalized services to passengers. By integrating facial recognition with flight information, the airport aims to create a personalized digital assistant for passengers. These assistants can offer flight updates, recommend less crowded entrances, and provide personalized services like meal preferences.
Additionally, the airport is exploring the possibility of facial recognition-based payments, similar to the Amazon Go model, allowing passengers to make transactions using facial recognition technology.

Business news,Indian Airports.,George Phantom,Digi Yatra,BIAL,Terminal 2 of Bengaluru Airport,Bengaluru Airport
from-digi-yatra-to-self-check-in-of-baggage-how-bengaluru-airport-is-pioneering-technology-use-for-seamless-travel-times-of-india

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